Accessibility

Policy Statement

Johnny Farina Restaurant is dedicated to:

• Providing goods and services in a manner that respects the dignity and independence of persons with disabilities.
• Ensuring accessibility across all aspects of the business, including communication, employment, and customer service.
• Continuously reviewing and updating our practices to meet evolving accessibility standards.

Accessible Customer Service

• Assistive Devices: Persons with disabilities may use their personal assistive devices to access our goods and services.
• Service Animals: Service animals are welcome in areas open to the public unless otherwise restricted by law. Guests are responsible for their service animals' care and control.
• Support Persons: Support persons accompanying individuals with disabilities are allowed access to our premises. Applicable fees for goods and services will apply to the support person unless waived.

Communication

We will communicate with individuals with disabilities in a way that considers their disability. Alternative methods of communication, including email and written formats, are available upon request.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to services or facilities, we will notify customers promptly. Notices will include the reason for the disruption, its expected duration, and alternative solutions, if available.

Feedback Process

Feedback on how we provide accessible goods and services is welcomed and can be submitted by email at Johnny@JohnnyFarina.com, by phone, or in person. All feedback will be reviewed, and appropriate action will be taken as necessary.

Employment Standards

We are committed to accessible recruitment and employment practices:

• Accommodations are available upon request during all stages of recruitment.
• Successful candidates will be informed of accommodation policies.
• Individual accommodation plans and return-to-work processes will be developed as needed.

Training

All employees will receive training on:

• The purposes of AODA and related accessibility standards.
• How to interact with persons with disabilities, including those using assistive devices, service animals, or support persons.

Design of Public Spaces

We will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public areas.

Availability of Documents

This policy and other related documents are available upon request in accessible formats. Please contact us by email at Johnny@JohnnyFarina.com or by phone at 613-565-5155 for more information.

Questions

For questions about this policy or to request accommodations, please contact Johnny Farina Restaurant: